Analytics — MSP-wide
Last 7 days across every customer under Northern Edge IT's management. Team plan includes these summary numbers; Pro adds per-customer predictive analysis and SLO burn.
MTTR — mean time to resolve
last 7 weeks · minutesDown 44% since we turned on cross-tool correlation across your customer base.
Noise suppressed per day
last 7 days · eventsRaw vendor events that would have paged, DM'd, or created a ticket — but didn't, because they collapsed into an existing correlated incident or matched a dedupe rule. This is the ticket-displacement metric that justifies your per-seat billing.
MTTR by customer
Which customer's ticket volume is costing you the most operator time.
Noisiest customers (7d)
Where the event volume comes from. Big signals for capacity planning and per-customer contract sizing.
Events by integration
Where the volume comes from across all customers.
+ 4 MSP-native integrations shipping Q3 2026 (ConnectWise, Huntress, SentinelOne, DNSFilter).